Frequently asked questions

Nature.house is a Dutch company (in Dutch Natuurhuisje.nl) that is founded in 2009 and is specialised in offering cottages in the middle of nature, away from your daily struggle. Or as we call it: naturehouses!

We are always available by email. You can email your questions and comments to % email%. In addition, we are % openingHours% available by phone on the following phone number:% phoneNumber%.

If you would like to file a complaint about our services, you can contact us via the above e-mail address and telephone number and file a complaint with one of our employees. Complaints about a reservation made by guests and / or about the advice and information provided by Nature.house must be submitted to us within two months after notice by the tenant of the facts complained of. Of course, Nature.house will send guests an acknowledgment of receipt of the complaints sent by mail. No later than one month after the receipt of the complaint, Nature.house will give a substantive reply in writing. If you are not satisfied with the handling of the complaint, you can also submit it to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Nature.house works as an intermediary with different partners who all use their own policies. When you click on 'book now' in one of the advertisements of a naturehouse, you will see an overview of your booking. On the bottom of this page you will find a link to the general terms and conditions that are applicable to your booking.

You can see the location of a naturehouse by clicking on the Google Maps part on the advertisement. By clicking here, a pop-up will show up on your screen, here you can zoom in and out to better look at the location. This is however just an indication of the location and does not show the exact address of the cottage.

The first step to finding a suitable naturehouse is to fill in a destination (nature area, city, country, region). After that you'll find an overview of the houses in that area. The houses closest to the destination are shown first. A distinction is made in the method of payment:

- First of all, the houses of private landlords who handed out the payment to naturehouse are shown;

- After that, more houses of private landlords will appear, hereby the payment is settled by the owner himself;

- Finally, the results end with the naturehouses offered by tour operators.

Are you also searching for a specific stay and arrival date in addition to the destination? Then it is possible to filter the search results by price (low to high).

You can do that for sure! Though, there are many owners who are not pleased when you bring your dog. On the top of the advertisement there is a logo that indicates if a dog is permitted or not. Are you still in doubts about this? Do not hesitate to contact us.

If you look at the advertisement of a naturehouse, there is a calendar that shows three different colors. A white day in the calendar means that the day is not available for arrivals. A green day means the day is still available to book. A dark green colored day is the day you have selected at the moment. When you click on another available arrival date (the green days) it changes to pink. If selected, the available lengths of stay appear underneath the calendar. By clicking on 'book now' next to the selected length of stay, you can book a naturehouse.

In most cases a lot is possible. Our employees will try their best to book an alternative period. Keep in mind that alternative periods are usually not possible in the peak season and/or extra costs will be charged.

Unfortunately, it is not possible to place an option on one of the naturehouses. We are working with private landlords who can also receive bookings through other rental websites. We can not therefore close a period of time. To make sure nobody is faster than you and the period is not booked by someone else, you can place a booking request 24 hours a day through our website.

In the right upper corner you will find 'Log in'. Here you can create an account to manage your bookings and save your bucketlist. After a booking you will receive a mail with a confirmation including all important details of your booking. Such as: rental price, extra costs, personal data and house-id.

The payment of the rental amount will not be made with Nature.house but directly with the owner or touroperator. After making the reservation the owner or touroperator will inform you about the payment.

You can make the deposit and the remaining of the rental amount by a payment through a banktransfer. All the owners make use of internet banking. Touroperators offer you the possibility to pay with Ideal, Mister Cash or credit card as well.

This depends on the owner. In the case of touroperators, the deposit policy is mentioned in the booking form. Do not hesitate to ask us about deposit policies for specific naturehouse.

In the unfortunate case you have to cancel your booking we ask you to inform us as soon as possible. When you directly inform us after you just made the booking, in most cases the cancellation is in this case free of costs.

We plant a tree for every night booked. Besides we will plant 10 trees if you refer a friend, one tree for creating a guest account and one tree for every newsletter signup.

We're planting these trees because we know and acknowledge the importance of climate change. If we destroy nature, in the end there will be no naturehouses.

These trees are planted by our partner Edenprojects. This non-profit organisation is planting all over the world. In this way we will help CO2 reduction and besides create employment for local people.

These trees are planted by our partner Edenprojects. They are mainly planted in Madagascar which employs local village people.